To unlock a device your carrier may charge an unlocking fee. This will depend from carrier to carrier and device to device. You should call your carrier to confirm the charges.

Note: If your device is network locked, this means that your device cannot accept any SIM that is not your current carriers. Your Global SIM will not work in a locked phone.


No, once your mobile or tablet is unlocked it means that it is open to use any SIM including your current carrier. You will only need to unlock your mobile once.

If you’ve purchased your device from a carrier such as Rogers, Telus, Fido or Bell, they will typically unlock your device for a fee. 

Please contact your carrier directly and they will be able to assist you with unlocking your device. You will most likely be asked to provide an IMEI number, which can be obtained by dialling * # 0 6 # on your mobile. 

Note. Once you’ve unlocked your device, you will not need to re-lock it or unlock it ever again. Your device will be compatible with any SIM on the market including the Global SIM. 

Once you have inserted your Global SIM, if you do not pick up a carrier after several minutes, your mobile device may be network locked. You will need to have an unlocked mobile device for the Global SIM to be compatible in your device.

Your phone may be locked if it also displays one of the following:

1. Network locked

2. SOS only

3. Activation Required

4. Select a Wi-Fi Network

Note. You can check to see if your carrier will unlock your mobile device. If you prefer to use an online unlocking service or visit a local cellphone repair store they will also be able to unlock your device for you.

Many carriers all over the world will network lock iPhones. Most unlocking services will not be able to unlock an iPhone and you will need to contact your carrier.

Step 1. You will need to contact your carrier to unlock your device. You can usually call them or request your device unlock online. 

You will need an identification number for your phone, called the IMEI, which can be obtained by dialling *#06#

Step 2. Backup and restore on iTunes.

After unlocking it with your carrier, please perform a Backup and Restore for your phone on iTunes. For the unlocking process to be complete, this step must be done. Please ensure that you have a SIM that is different from your original carrier inserted, connect the iPhone to iTunes, click on “Backup this iPhone”, and then “Restore iPhone”.

Once both steps have been done, you will receive a notification from iTunes "Congratulations, your phone has been unlocked"

Step 3. Restart your device by holding the home button and top lock button at the same time until the Apple logo appears. This will restart your device and when it is switched back on your iPhone should now be unlocked.