With the increasing amount of data that our customers have been using when abroad, we offer cost efficient data packs that make using data abroad easier than ever before. Simply choose the pack size and the zone you will be traveling in and purchase a data pack that best suits your needs. Buying a data pack will mean that your data will be cheaper than the normal pay as you go rate. 

A data pack will give you a set amount of data for a set price. This means that you pay upfront for the amount of data you wish to use abroad e.g. 500Mb and you won’t be billed as you use your data services.

The data pack will be active for 90 days after you have purchased it. Please make sure you purchase your data pack as close to the date of departure as possible.

Note. You may only purchase one data pack at a time. If you travel outside the zone you have selected you will be charged a normal pay as you go data rate. 

Yes, you can use your iPad. 

You’ll just need to set up the data settings; there are two ways of doing this:

Download the data settings:

To download the data settings go to your emails or click here.

Step 1. Insert the Flight Centre Global SIM

Step 2. Access your emails and find the one we have sent you

Step 3. Open the file attached to this email

Step 4. Agree to the installation and it will be complete

Note: you may only open the file on an iPhone or iPad. You will not be able to open the file on a computer or any other device.

Manual Setup:

If you are experiencing issues downloading the data settings you can also manually add them.

Step 1. Insert your Global SIM

Step 2. Go to settings > Cellular/Mobile > Access Point Name (APN)

Step 3. Change the APN by typing globaldata into the APN

Ensure that globaldata is written as one word, all lower case.

Note. Please also ensure that you have Data Roaming ON when you wish to access data. This should be located under Settings > General > Mobile Data/Cellular Data > Data Roaming ON/OFF.

Unfortunately, we do not support data in all countries. This is due to high charges that we don’t want to forward onto you.

Note. If you’re traveling to a country that does not support data, we recommend you call your accommodation to check if they provide Wi-Fi services.

When you first receive your Global SIM there is no data settings installed. If you do not set up the data settings on your device, the Global SIM will not be able to access data. So if you do not wish to use data altogether, you will not need to do anything.

If you wish to use data, you will then need to follow the instructions and install the data settings on your device. 

You can avoid any excess data charges by ensuring you switch data roaming OFF after each data session. You’ll need to go into your settings and switching data roaming off after you have used data on your phone.

To switch data roaming OFF: 

On an iPhone:

Step 1. Go to Settings on your iPhone

Step 2. Scroll down to find Cellular/ mobile 

Step 3. Switch 'Data Roaming' OFF

On an Android:

Step 1. Go to Settings on your device 

Step 2. Find Wireless and Networks 

Step 3. Then click on Mobile Networks 

Step 4. Look for Data Roaming and disable the function

Using all other mobiles:

Step 1. On the main Menu of your device, find Settings

Step 2.  Look for the option Mobile Network or Connectivity

Step 3.  Scroll down until you can find the option to switch Data Roaming OFF. 

To be able to access data on your device, you will first need to save the Global SIM Data Settings and then turn Data Roaming On.

For iPhones: 

Step 1. Insert your Flight Centre Global SIM

Step 2. Connect your iPhone to Wi-Fi

Step 3. Dial *172# and click on the link in the text message that you receive

For all other phones: 

Step 1. Insert your Flight Centre Global SIM

Step 2. Dial *172# and click on the link in the text message that you receive 

For iPads and manual data set up for iPhones:

Step 1. Insert your Flight Centre Global SIM

Step 2. Go to Settings > Cellular/Mobile > Cellular/Mobile data networks and change the Cellular/mobile APN to globaldata

Note. Ensure globaldata is written as one word, all lower case. You can leave the username and the password blank.

For Android tablets or manual data setup for Android phones

Step 1. Insert your Flight Centre Global SIM

Step 2. Go to settings > Wireless and Networks > Mobile Networks > Access Point Name 

Step 3. Create a new access point name (APN) by either clicking on the + symbol or by clicking on the menu button on your handset and select Add APN or New APN

Step 4. Create a new APN and type the following into the APN settings:

Name: globaldata
APN: globaldata
Username: (blank)
Password: (blank)

Step 5. Save the new details and ensure that it is selected. 

Note. Regardless of how you have set up your data, you will still need to enable Data Roaming to be able to access the Internet on your device

Remember. When you do not wish to use data, we recommend that you turn data roaming OFF to avoid being charged for data using features such as emails, Whatsapp, app updates, etc.

When purchasing a Data Pack you will have the option to apply this Data Pack to a SIM immediately or to receive a voucher code. You can opt to receive a voucher code if you have not received your SIM yet or if you are not travelling within the next few days.

 

Once you purchase the data pack you will receive an SMS and/or an email with the voucher details. You should keep your voucher number in a safe place as you can only apply this once. Note that this voucher is non-refundable.

 

To apply this voucher:

 

Step 1: Log in to your account online at flightcentre.ca/sim

Step 2: In the main account dashboard you will notice a box with your unallocated purchases.

Step 3: Select which type of voucher you have purchased from the options.

Step 4: You can now allocate that voucher to a SIM of your choosing.

 

Note: If you cannot see your unallocated purchases, please select the SIM that you wish to use your voucher on. You will see a “Data Pack” menu at the top of your ‘My Account’ area. You will then see a tab “Use Voucher”. Select the tab and paste in your Data Pack voucher code.

 

 

 

Zones outline a selection of countries where a data pack can be used in.

Data packs give you access to data at lower cost to using data at a pay-as-you-go rate. Not all countries have access to data and some countries may only have a pay-as-you-go rate. You will only be able to use your data pack in the countries that your zone allows. 

Note: If you roam outside of your zone you will be charged a normal pay as you go rate.

To use data you need to set up the data settings on your device and switch Data Roaming ON. 

We advise that you switch Data Roaming OFF when data is not in use so that you are not being charged without your knowledge. 

Note. We do not support data in all countries. You should check the availability and rates for each country you are traveling to.

For information on data settings click here.